Job Location:
Hayward
Job Details:
Starting Salary: $15.00 - $17.00 depending on experience
Shift: Day
Resumes accepted until position is filled
Job Description:
Furniture Logistics Company located in Hayward, CA is seeking an experienced Customer Service Representative who has a strong background in logistics. Must have experience in a customer service or logistics to be considered! Recent dispatch experience is a plus! This is a full-time, temp to hire opportunity.
Job Responsibilities:
- Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person
- Analyzes transactions, corrects records, and adjusts errors
- Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information
- Traces status of orders through Expediting Department
- Resolves customer questions related to orders, takes orders as needed
- Maintains liaison with other departments for order completion
- Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required
- Responds to customers' requests via telephone or email
- Prepares and forwards preliminary paperwork to correct department
Job Requirements:
- Bachelor’s Degree in Business or related field preferred
- 1-2 years experience in Customer Service
- Excellent verbal and written communication skills
- Ability to work in a fast paced environment
- Ability to meet deadlines
- Pleasant telephone voice/manner
- Ability to operate simple office equipment sufficiently to perform the position
- Ability to compose correspondence
How to Apply:
For immediate consideration, please email your resume to hayward@malekopersonnel.com and a staffing consultant will contact you. Due to overwhelming responses, we will only contact candidates with the best relevant experience relating to the description, responsibilities and requirements for this position.