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Las Vegas
Posted 2 months ago
Customer Support Technician, Las Vegas, NV
- Answering questions: Providing information about products and services, explaining procedures, and answering common questions using scripts
- Problem resolution: Clarifying issues, researching solutions, and implementing them
- De-escalating situations: Offering patient assistance and support to dissatisfied customers
- Processing orders and payments: Taking orders, processing returns, and processing payments
- Following up: Making follow-up calls and reporting recurring issues to management
- Updating accounts: Reviewing customer accounts and providing updates on billing, shipping, and warranties