Customer Support Technician, Las Vegas, NV

• Answering questions: Providing information about products and services, explaining procedures, and answering common questions using scripts
• Problem resolution: Clarifying issues, researching solutions, and implementing them
• De-escalating situations: Offering patient assistance and support to dissatisfied customers
• Processing orders and payments: Taking orders, processing returns, and processing payments
• Following up: Making follow-up calls and reporting recurring issues to management
• Updating accounts: Reviewing customer accounts and providing updates on billing, shipping, and warranties