Diagnostic Technical Customer Support Representative

Las Vegas

Posted 3 months ago

Diagnostic Technical Customer Support Representative, Las Vegas, NV

Job Duties/Qualifications:

Deliver comprehensive technical assistance to field techs
Diagnosing & resolving issues with field units, providing instructions, & facilitating service or warranty part replacements
High school diploma w/ 2 years of relevant experience
Mechanical, technical, and/or electrical skills & experience
Previous call center experience, preferred
Provide resolution to field technicians & consumers via phone and/or email
Collaborate cross functionally as needed
Solves problems by researching databases
Gather information & determine the issue by evaluating & analyzing the symptoms
Local travel, as needed
Working knowledge & experience using CRM and/or ERP platforms
Excellent oral & written communication skills
Very strong customer service skills