Diagnostic Technical Customer Support Representative, Las Vegas, NV

Job Duties/Qualifications:

• Deliver comprehensive technical assistance to field techs
• Diagnosing & resolving issues with field units, providing instructions, & facilitating service or warranty part replacements
• High school diploma w/ 2 years of relevant experience
• Mechanical, technical, and/or electrical skills & experience
• Previous call center experience, preferred
• Provide resolution to field technicians & consumers via phone and/or email
• Collaborate cross functionally as needed
• Solves problems by researching databases
• Gather information & determine the issue by evaluating & analyzing the symptoms
• Local travel, as needed
• Working knowledge & experience using CRM and/or ERP platforms
• Excellent oral & written communication skills
• Very strong customer service skills

• Location: Las Vegas, NV
• Pay Rate: Competitive
• Temp to Hire